What our Customers say...

Water Damage Testimonials

We appreciated how quickly SERVPRO was able to help us solve the problem the excellent communication. 

Reggie and his guys were efficient and took care of my flooding quickly. I appreciate that they cleaned up everything, hauled away and damaged carpet and sheetrock, and baseboards and made it easier for the contractor to start the repairs.

I was satisfied with Jason and Burgess. They were caring, professional, and responsive.

The work that needed to be done ran into some interesting stumbling blocks that SERVPRO had no control over. They handled it perfectly. One stumbling block was that the flooring was found to be a defective batch. It was recognized immediately and corrected quickly. Also, the weather. We had an unusual amount of snow during the repair. I told them to not even try to come to the house until it was safe. I did not want anyone to get hurt bringing materials into the house while walking on the slippery ground. Once the weather cleared they resumed as if they had never left. Communication was always good. We were kept informed of every step. 

SERVPRO was professional and friendly, and we had a highly positive experience with them. I would absolutely recommend using SERVPRO! 

Very good and helpful crew including the office staff. Very professional, organized and friendly. 

I had water damage at my house, and with all of the snow, they were able to come out today to inspect. This company is very professional, and all of the technicians were wonderful. They explained the whole process, and were very helpful in getting the water cleaned up. Considering how bad the roads are, it shows the dedication of this local franchise of going the extra mile for the customer. I highly recommend you use their service.

We love SERVPRO of Tacoma! After our master bath shower failed and flooded our basement we were in need of a big fix-it team. Everyone we worked with was super friendly, comforting, knowledgeable, and understanding - you couldn't ask for better service. Jeff came out to assess the damage and the next thing we knew we had a crew of people to restore our home back to normal. Everything was coordinated and done efficiently and with superior craftsmanship. Every question I had (which I'm SURE were many) was answered and even in the middle of the pandemic we were able to complete the job safely. We couldn't be happier with the service of SERVPRO and the quality of the work. If you're in need of a compassionate company that truly cares about the work they do and the community they serve, look no further than SERVPRO of Tacoma!

In December of 2017, when Washington had such awful weather events, my house sprung a few leaks. The weather caused such awful damages to the house. I called SERVPRO of Tacoma, that was absolutely the best move I could have made. Between Nick and Jason, and many others, they did such a wonderful and amazing job chasing all of the water. They quarantined areas of the house affected by black mold, and every single day they cleaned not only after the house, but themselves. If you need any help with home restoration, please call these boys! They are an immense help, and the sweetest to have around.

The technicians helped clean up water damage that affected 3 bedrooms, bathroom, kitchen, hallway, and living room in my home. They always showed up on time and got right to work. The technicians are low key, personable, and stopped whatever they were engaged in to answer any questions that I had. 

The SERVPRO staff made this experience as stress free as possible being so far away from my property. They are great!

The technicians were great! Our dishwasher leak was a terrible experience for us but the crew made it much easier to endure. Very nice and knowledgeable!

Thank you for going above and beyond when boxing up my water damaged belongings. My things were handled with care and were kept safe. SERVPRO of Tacoma provides outstanding service!

Everyone who came to our home acted with courtesy and respect. They communicated the process and what they were doing, to whom it needed to be communicated with. We appreciate all they did to complete the dry out, save as much of our house as possible, and prevent mold.

The crew was great! They explained everything thoroughly and the work was completed in the time frame they provided, upon initial inspection. They answered all my questions so I was confident in them and the work being done by their team.

The technicians kept me up to date on everything, even the small things. They answered any questions I had with prompt and accurate answers. They are a great team. I will use SERVPRO of Tacoma for any future water losses.

SERVPRO of Tacoma is awesome! We had our whole house full of water due to a broken pipe on the top floor. SERVPRO was on site within the hour, explained the process to us, and proceeded to make this experience as easy as it could be, given the circumstances.

The SERVPRO team was great. They had our place back to normal in no time at all.

The staff was very professional and pleasant to work with. Their professionalism and dedication to getting the job done right, the first time, was obvious. Outstanding service!